By placing orders customers are indicating their agreement to various terms and conditions as described below.

Privacy

In accordance with the Privacy Policy, you agree that we may use or disclose information to third parties for the purpose of providing the product, providing information about product; sending information on our services; performing our administrative and marketing operations; complying with legislative and regulatory requirements or as otherwise permitted or authorised by law; considering any other application you may make to us; managing our rights and obligations in relation to external payment systems, e.g. credit card schemes and debit payment schemes; conducting market research or customer satisfaction research; developing, establishing and administering arrangements (including rewards programs) with other organisations in relation to the promotion, administration and use of our products; and developing and identifying products and services that may interest you.

Shipping and Delivery

All our shipping fees are calculated automatically according to either the total price of the order or the quantity of the order and delivery speed.

If there is a possible delay due to the warehouse being out of stock, we'll contact you by email to discuss sending out your order in separate shipments, changing products, or other options.

If the delivery fails because:

  • you were not at home or the courier could not contact you
  • the delivery details were wrong
  • the recipient fails to accept the goods
  • the courier cannot satisfactorily verify the identity of the person attempting to receive the goods
  • the courier cannot deliver to a remote area or invalid address
  • delivery fails due to war, disaster, etc
  • other similar scenarios beyond our control
  • failure to clear your country's local Customs

... [in such cases] you agree that DEENIX will not accept liability and no compensation is available.

DEENIX is not responsible for informing you of possible import restriction issues before or after purchase.

Claims

When you take delivery of our product, you must inspect it immediately. You must report to us in writing any damage or incorrect supply which must be received by us within 3 days of delivery otherwise we may refuse any claim you make. If our product is damaged when we deliver it to you we may accept its return and replace it with an equivalent product or credit you with the price paid, at our option.

To return any product to us, you must obtain a Return Material Authorisation Number (RMA#) from us by contacting contact@deenix.com.au.

We will accept the return of product if the product is not in accordance with your order, your proof of purchase is returned, and it is returned to us in its original condition within 14 business days of the RMA# being issued by us. You are responsible for the cost of returning the product to us or our suppliers.

You agree that you shall make no claim against us for any delay in delivery or any damaged product delivered to you as a direct or indirect result of events beyond our control.

Below are instances where a customer will not be eligible for returns and/or compensation:
- Unapproved returns or returned products not processed through DEENIX’s RMA procedure;
- Products whose warranty period has expired;
- Received returned products that are damaged because of inadequate return packaging;
- Products that were originally approved for return through our RMA procedure but have been confirmed by our QC engineers to be not broken and actually well-functioning after testing, shall not be returned to the buyer, unless the buyer pays return shipping;
- Physically damaged or broken products caused by misuse or mishandling, subjects to manufacture technical test result;
- Returns of your unwanted, unsold yet functional products;
- Products bought by mistake.

Replacement or Money Back

To the full extent of the law all warranties or guarantees are excluded. Warranties do not apply if the product has received maltreatment, inattention or interference or the product has not been used in accordance with any performance ratings or care instructions.

Warranty

The term of warranty varies by products as disclosed in the product description.